Frequently Asked Questions

Thank you for shopping with Bella Becho!  We want you to have a great experience shopping with us.  You can order our products directly from our website at anytime.  If you would you like to talk to someone to ask a question or place an order over the phone, please call us at 713-880-8294 or 1-866-235-5223 during normal business hours.  You can also email us here

Our factory is open 9:00 am-6:00 pm Central Standard Time Monday through Friday. Special appointments available on Saturday.  If you call us after hours, you can leave us a voice mail and we will return the call as quickly as we can.

Returns

We want you to absolutely love the products that you order from Bella Becho. We stand behind the quality of every product we sell.  We will replace defective products with another product of similar value, repair the product or elect to refund the purchase price paid for the product. In order to process an exchange or refund, you will need to email us at sales@bellabecho.com within 30 days from the date the product is shipped and advise us of the problem. 
Please remember to do this, as all refunds or exchanges must be requested within this time.  In your email, please give us:

1.  Your name and the name of the purchaser;

2.  The date of the order and the product ID number (or name of the product)

3.  The date the product was received; and

4.  A description of the defect or problem.

Upon receipt of your email, we will attempt to contact you to resolve the problem.  Please keep the product as we may need to inspect the product. If we ask that you return the item to us, you will need to ship it to us and pay for the cost of the shipping.  Bella Becho will not refund, repair or exchange products for any reasons other than defects in materials or workmanship.  Bella Becho reserves the right not to replace, repair or refund a purchase price if Bella Becho determines, in its discretion, that the product was not defective in materials or workmanship when shipped from Bella Becho or if the problem is a result of or caused by the misuse of the product.  Understandably, personalized and special custom items cannot be accepted for a return except when there is a quality concern as mentioned above. Please call or email us before returning a personalized order to assess the mistake.  International orders are non-refundable.

HOW TO RETURN YOUR ITEMS
If we have asked that you mail us your product as set out above, please mail the product securely packed in packing material (damaged returns will not be processed) to:

     Bella Becho Book & Print Bindery
      2421 Hurfus Drive
      Houston, TX 77092

Sales Tax

Orders shipped to these states will be charged a sales tax: Texas (8.25%).  If your order is shipped to any other state, you will not be charged sales tax.

Shipping

To provide our customers with the best value and to eliminate expensive overhead costs, Bella Becho has limited inventory of the products for sale listed on the Site.  We are a made to order bookbindery and manufacturer.Upon receipt of your order and payment, our artisans begin the process of creating a work of art. This process does take some time, so please order well in advance of any deadlines you may have.

Bella Becho takes pride in being able to accommodate our client's needs and deadlines.  Most products can be completed within 5 business days, but this is only an estimate.  We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

We ship via UPS. Your shipping rate will be calculated during checkout.

INTERNATIONAL SHIPMENTS:  Shipping is handled by UPS. During check out, please make sure your country is selected from the drop down, provide the required information and you should receive a quote for shipping.  If you have trouble, please email us the details of your order (by copying and pasting the details in the cart and emailing it to sales@bellabecho.com).

Privacy

We value your privacy.  Read our Privacy Policy for more information about how we use your personal information.

These "FAQs" as subject to the Terms and Conditions also found on this Site. To the extent there is any conflict, the Terms and Conditions control.